Here’s a question that’s certain to stir up some controversy in the managed services community: What type of managed services model is the BEST managed service model overall?
Let me explain…
After spending a lot of time talking with managed services providers, both large and small, one thing is for sure: managed services contracts are like snowflakes…no two are alike. Some MSPs only offer monitoring for $10-$20 per workstation and then bill their clients an hourly, discounted rate for all on site, phone and remote support.
Some MSPs are providing an “all-you-can-eat” managed service model where clients pay $x per month per device supported, but pay extra for hardware and software. Some are providing a true cloud computing solution, and some are offering a hybrid of the all-you-can-eat managed services PLUS hardware and some software thrown in. And some are providing all of the above and recommending a particular solution based on what they think they can sell that particular client. (As I said, it’s all over the map!)
But here’s the REALLY important question: does any one managed services model give you a competitive edge — and why? Is there any one managed services business plan that serves the clients better AND provides you greater levels of profit? THAT’S what I want to know – and I’m sure there’s going to be a bit of controversy over this one, as well as some awesome discussion from those of you reading this post.
So, what’s your opinion? Post a comment below describing your managed services model and why you think that’s the BEST managed services business plan to deliver, and why some of the OTHER managed service business models are NOT so hot…and why:
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